Frequently Asked Questions

Click the 'Get Started' button and fill out the registration form with your email and password. You'll receive a confirmation email to verify your account.

Yes! Once you've created an organization, go to Settings > Team Members and click 'Invite Member'. Enter their email address and select their role (Admin or Member).

After logging in, navigate to the Projects page from the sidebar and click 'New Project'. Fill in the project name and description, then click 'Create'.

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Enterprise customers can also pay via invoice.

Yes, you can cancel your subscription at any time from the Billing page. Your access will continue until the end of your current billing period.

We offer a 7-day money-back guarantee. If you're not satisfied, contact support within 7 days of your purchase for a full refund.

When you upgrade, you'll be charged the prorated difference immediately. When you downgrade, you'll keep your current features until the end of the billing period.

Yes! All paid plans come with a 14-day free trial. No credit card required to start your trial.

Owners have full access including billing and can delete the organization. Admins can manage team members and settings but not billing. Members can create and manage projects but cannot change settings.

Absolutely. We use industry-standard encryption (TLS 1.3) for all data in transit and AES-256 encryption for data at rest. We also support SOC 2 Type II compliance for Enterprise customers.

Yes, you can export all your data at any time from the Settings page. We provide exports in JSON and CSV formats.

Yes! Pro and Enterprise plans include full API access. Check our API documentation for details on authentication, endpoints, and rate limits.

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated.

Our web app is fully responsive and works great on mobile devices. Native iOS and Android apps are on our roadmap for 2025.

We guarantee 99.9% uptime for all paid plans. Enterprise customers can get a custom SLA with up to 99.99% uptime guarantee.

We deploy updates continuously, typically multiple times per week. Major feature releases are announced via email and our changelog.

You can reach us via email at support@example.com. Pro users get priority support with 24-hour response times. Enterprise users get dedicated support channels.

Yes! All paid plans include access to our onboarding guides and video tutorials. Enterprise customers get personalized onboarding with a dedicated success manager.

Yes, we have an active community on Discord where you can ask questions, share tips, and connect with other users.